From 3.5 to 4.9 Stars in 90 Days

The Full Story

Background

John Martinez, owner of Premier Painting Co., had built his business on referrals and quality work. But in today's digital age, his online reputation wasn't reflecting the true quality of his work. One unfair review from a customer who wanted free work was costing him thousands in lost projects.

"I knew we did amazing work. Our past clients loved us. But new customers would see that 3.5-star rating and go with someone else. It was frustrating watching inferior painters win jobs just because they had better online ratings." - John Martinez, Owner

The Estimate Wave Approach

We started by auditing Premier's entire online presence and discovered they had dozens of happy customers who had never left reviews. Our strategy focused on three key areas:

1. Reputation Amplification: We systematically reached out to past satisfied customers and made it easy for them to share their positive experiences.
2. Community Positioning: We positioned John as the go-to painting expert in local homeowner groups, sharing tips and showcasing beautiful transformations.
3. Trust Building Content: We created before/after showcases that demonstrated Premier's attention to detail and superior finishing work.

The Transformation

Within 30 days, Premier's rating jumped to 4.3 stars. By day 90, they had achieved a 4.9-star rating with over 40 new positive reviews. But the real transformation was in the quality of leads.

"The leads completely changed. Before, people would call asking for the cheapest price. Now they call saying 'We've heard you're the best, when can you start?' We're booking $20K+ exterior projects regularly." - John Martinez, Owner

Key Metrics

The Bottom Line

Premier Painting Co. went from struggling with one bad review to being the most trusted painting contractor in their area. They now command premium prices and work with homeowners who value quality over cheap quotes.